Help Center

Need help with preparing your digital files and artwork to achieve the best possible printed output at Clone? Want to know which stocks offer more post-consumer recycled content? We have listed below some of the more common issues and questions that occur when preparing files for print, selecting paper..... Please scroll down to find the information you need. If still cannot find the information you are searching for, feel free to call and we will be glad to help you in person.

Paper (1)

What types of stock are available for digital printing?

We offer a wide variety of stocks for optimum digital printing. Our basic stocks (included in the cost of printing) are:

Black and White Printing
Exact ECO 20# bond (100# post consumer waste recycled content)

Color Printing
Mohawk Color Copy 28# text (100% post consumer waste recycled content)

Which file formats can Clone Digital Print & Copy accept for digital output?


adobeillustratorCS4 icon.png

Adobe Illustrator





Adobe InDesign





Adobe Photoshop





Microsoft Publisher

.pub, .pubx

.pdf *


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Microsoft Word

.doc, .docx

.pdf *



Microsoft Powerpoint

.ppt, .pptx

.pdf *


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Microsoft Excel

.xls, .xlsx

.pdf *



Open Office


.pdf *

    * Adobe Illustrator, Adobe InDesign, and Adobe Photoshop are all capable of saving or exporting directly to the Abode Acrobat .pdf format. All other programs on this list need to access a third party program in order to create a PDF file.

Image file formats (alphabetically listed): BMP, EPS, GIF, JPG (or JPEG), PNG, and TIF (or TIFF).

Compressed Archive file formats: RAR, SIT and ZIP

Other file formats: RTF (Rich Text Format) and TXT (Text file - Does not retain formatting).

What is the optimum file format for submitting artwork to Clone for digital printing?

Adobe PDF files, created using the "Press Ready" option (available in many graphic design programs), is the best format for high end, digital output. This format optimizes the raster images in your file to a resolution of 300 ppi (pixels per inch), and (with few exceptions) includes the fonts in the file. These files can be processed and printed quicker than others, as we do not have to load fonts or search for the proper resolution image.  For some programs you may need to process your source file (Microsfot Word, for instance) through a third party program in order to create a PDF file.

What is the largest file size that Clone can accept for digitally printed output?

Through our dedicated file submission page, an online form is available for submitting up to 10 files at a time, and each file can be up to 250 megabytes each. We recommend compessing files into either a ZIP, RAR archive, or StuffIt (SIT) file. Although rare, it is possible for uncompressed files to be truncated or not compeltely transferred when sending them via the internet.

618 Fifth Street, Santa Rosa, CA 95404 | (707) 527-6565 phone | (707) 527-9651 fax | email: orders [at] cloneprint [dot] com